I Need Help with My Motorola Phone.?

<strong>Brittany D asks:
Ok! When I plug my phone into the USB cord to connect to my computer to put a new song or pic on my phone, the computer DOES recognize it. When my mom, who has the exact same kind of phone, does the same thing, the computer does NOT recognize it and she can\’t put songs or pics on her phone.
Is there something wrong with my mom\’s phone? If there is, what is it?
Hey Brittany D,
You could send them to her or she could get onto the internet on the phone and download them from there. Hope I helped!!
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It could be that the firmware on your mom’s phone is older than the one on your phone. Do a software update on the phone, it should be under your Settings and Tools menu. Also check and see how the USB connection setting is on her phone. Make sure it is set to USB mode and not Modem mode.